Triage system to manage patient calls and requests

From Monday 03.10.2022, the way you contact your practice is changing and improving

  • Since July 2020, General Practice in the UK has faced unprecedented demand (up to 40% more than pre-Covid levels). This demand has increased even further since the easing of lockdown in in Spring 2021. The ongoing GP retention and recruitment crisis has meant that the number of GPs in the workforce has not increased to meet the extra demand so tools such as online consulting are essential to ensure safe and efficient prioritisation of patients’ needs. Online consulting allows clinicians to gather as much information from patients as possible so that safe and appropriate management can then be planned.
  • Another key benefit of Online Consulting is the convenience it offers you as our patient – meaning you can ask for advice from us without having to queue on the phone or wait weeks for an appointment which may not actually be required. You can complete the Online Consulting Form from the comfort of your own home, on a break at work, or on the train home.
  • Queries can be clinical or administrative in nature, and in many cases, we may not need to see you face-to-face meaning those that really need to see a GP face-to-face are more able to do so.
  • If you decide you want to manage your condition without contacting Kapur Family Care, our Online Consulting Platform can guide you towards trusted medical advice as well as relevant local services, such as pharmacy support, which may be more appropriate than visiting the surgery.

Our Online Consulting Platform should not be used for emergencies.

Please note that the online consultation link/secure messaging is available only between 7AM and11:30AM on weekdays (excluding Bank Holidays) and is not available at weekends.