We have implemented online triage, where a clinician will triage all clinical requests that come into the practice to help determine their urgency and allocate appointments accordingly.

On our website, there will be lots of health information, and by filling in a simple online form you can obtain advice and treatment. Conveniently, you can send your request in on Monday &Tuesday between 7:00am and 10.00 am , on Wednesday , Thursday and Friday between 10:00am till 10:30 am .This time has been limited for now, while we understand our ability to manage demand. This may change to allow wider hours of access in time in the future. Your enquiry will then be dealt with by the most appropriate member of staff who will contact you via phone or text.

If you are unable to use or access the online form, then please contact the Surgery in the usual way, and a member of our team will help complete the request for you

We would recommend any patients able to use the online form themselves please do so that receptionist can help assist patients with less online capability or availability. Please also be reassured that when you discuss any concerns with our receptionists, it is always in the strictest of confidence.

Your request will be assessed by Triage clinician throughout the day. Once triaged:

• If it is felt your problem is of an urgent nature, the practice will contact you the same day
• If it is felt your problem is of a routine nature, the practice will respond within 2 working days

Please provide as much information as you can as this will help the clinician to assess your request and provide you with the most appropriate care for your needs.

After a patient submits an online consultation, a triage clinican will review this, and decide on the most appropriate care based on the information provided. This might be:

• an email or text reply with information on how you can manage your own symptoms,
• a prescription, available to collect from your nominated pharmacy,
• a sick note,
• a follow-up phone call, or video-call with a healthcare professional to ask further questions,
• or a face-to-face appointment with the appropriate healthcare professional. These can come from the wide range of services available within the NHS.

How to Request an Appointment

You can request an appointment in the following ways:

• Visiting our Consulting Room available between 7:00am and 11:00am on weekdays (excluding Bank Holidays) and is not available at weekends.
• Calling the surgery on 0161 271 3040

Who to See?

You don’t always need to see a doctor. We offer a wide range of services provided by our Clinical Pharmacist, Advance Nurse practitioners, Social prescriber, First contact practitioners (MSK problem), Councillor, Focussed Care Worker, nurses and HCA’s. They often have more appointments available.

Reception or administration staff will be able to help with your general query, e.g. for test results or enquiries about letters or forms.

Length of Appointments

A single appointment lasts ten minutes, which is usually enough to deal with one problem. If you have more than one problem to cover or feel that you will need more time, please ask for a longer appointment. Patients who need a special examination for employment or travel should ask the receptionist for a longer appointment. Normally patients who have complex medical needs are usually advised by the GP to book a double appointment.

Patients Being Late for Appointments

We see hundreds of patients each day and only have 10 minutes for each consultation. We rely on patients being on time to provide a good service. When a patient is late and still seen, this can have a significant effect on other patients being on time. The practice policy is that if a patient does not arrive within 10 minutes of their appointment, they may have to rebook their appointment. Patients who are late will only be seen at the discretion of the doctor and this is likely to be at the end of the clinic.

Doctors Running Late

Often doctors do run late. Only having 10 minutes for each appointment is sometimes difficult to keep to. Doctors can often be counselling suicidal patients or letting a patient know about a serious cancer diagnosis amongst other situations that require more time. I’m sure most people would appreciate a little extra time during difficult appointments like this, so please be understanding and do not take out any frustrations on doctors or staff in this event.

Appointment Cancellations

If you cannot keep an appointment, please let us know so we can offer your slot to someone else.

Practice Policy and Missed Appointments

We have a very strict policy on missed appointments. If you miss 2 appointments within a 12 month period without offering a good reason you will be sent a warning letter informing you of the impact this has on other patients and that should you miss another appointment you will be removed out practice list.

You can find lots of help and advice for your little ones in our Wellbeing Centre.

Extended Access GP Service

Extended Access GP service is for patients is available if patients are in need of an appointment and the practice does not have an appointment available on a day/at a time that is convenient for them. The appointments available are held Monday to Friday in the evenings and also at weekends.

The following telephone number 0161 271 3188