Before requesting an appointment with one of our clinicians, it may be worth looking at our self-referrals page to check if a surgery appointment is needed for the service you require.

How to Request an Appointment

You can request an appointment in the following ways:

What’s the Problem?

When you call to book an appointment, the receptionist will ask for a brief idea of the problem.

Our receptionists are specially trained to fit you in with the most appropriate consulter, be it a doctor, advanced nurse practitioner, Clinical Pharmacist. Practice nurse or Healthcare Assistant (HCA). Please help us by being prepared to answer a few general and non-intrusive questions regarding why you need to be seen. If you prefer not to give any information, just let the receptionist know and they will respect your wishes.

The receptionist will try to give you an idea of when the doctor or nurse will call you back. Please try to be available and keep your phone with you. If you will only be available during a particular time period, then please tell the receptionist and they will try to accommodate this and let the doctor/nurse know. We understand that some people (e.g. working people) may have particular restrictions and we will do our best to fit your needs. However, it does help us if you can give as large a time period as possible.

Who to See?

You don’t always need to see a doctor. We offer a wide range of services provided by our Clinical Pharmacist, Advance Nurse practitioners, Social prescriber, First contact practitioners (MSK problem), Councillor, Focussed Care Worker, nurses and HCA’s. They often have more appointments available.

Reception or administration staff will be able to help with your general query, e.g. for test results or enquiries about letters or forms.

Length of Appointments

A single appointment lasts ten minutes, which is usually enough to deal with one problem. If you have more than one problem to cover or feel that you will need more time, please ask for a longer appointment. Patients who need a special examination for employment or travel should ask the receptionist for a longer appointment. Normally patients who have complex medical needs are usually advised by the GP to book a double appointment.

Patients Being Late for Appointments

We see hundreds of patients each day and only have 10 minutes for each consultation. We rely on patients being on time to provide a good service. When a patient is late and still seen, this can have a significant effect on other patients being on time. The practice policy is that if a patient does not arrive within 10 minutes of their appointment, they may have to rebook their appointment. Patients who are late will only be seen at the discretion of the doctor and this is likely to be at the end of the clinic.

Doctors Running Late

Often doctors do run late. Only having 10 minutes for each appointment is sometimes difficult to keep to. Doctors can often be counselling suicidal patients or letting a patient know about a serious cancer diagnosis amongst other situations that require more time. I’m sure most people would appreciate a little extra time during difficult appointments like this, so please be understanding and do not take out any frustrations on doctors or staff in this event.

Appointment Cancellations

If you cannot keep an appointment, please let us know so we can offer your slot to someone else.

Practice Policy and Missed Appointments

We have a very strict policy on missed appointments. If you miss 2 appointments within a 12 month period without offering a good reason you will be sent a warning letter informing you of the impact this has on other patients and that should you miss another appointment you will be removed out practice list.

You can find lots of help and advice for your little ones in our Wellbeing Centre.

7 Day Access

The Oldham 7 Day Access service is for patients if they are in need of an appointment and the practice does not have an appointment available on a day/at a time that is convenient for them. The appointments available are held Monday to Friday in the evenings and also at weekends.

The appointments are held at Failsworth HC, Royton HC and also at the ICC building in Oldham. Patients can access the service via the following telephone number 0161 934 2827.

Appointments are with a GP, but it may not be your own GP.

Please do not shout at our receptionist when there are no appointments available.